91

IntelliCenter® Support

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Why Your IntelliCenter Is Moving
to the 91 Pool App

IntelliCenter systems are moving to the 91 Pool app for a better in-app experience and improved usability, plus an expanded line of pool products with remote monitoring options from 91.

Before starting, ensure you have the latest firmware and IntelliCenter2 mobile app version.

Instructions

It's Easy to Move to the 91 Pool App

Once your IntelliCenter is moved into the 91 Pool app, pool control and management is easy. Anytime. Anywhere. Watch the video for step-by-step instructions to help you make the move.

FAQs

Why can I only see "Local" as a connection option in the 91 Home App? My system doesn't show under "Remote."

Your migration may be incomplete. Start your move in the IntelliCenter2 app by clicking the Upgrade button in the pop-up.

Why is IntelliCenter moving to the 91 Home app?

The 91 Home app experience provides improved usability, user experience and design, allowing IntelliCenter owners to control pool equipment from anywhere with an expanded line of 91 pool products.

What happens if I already have a 91 Home app account but use a different email for my IntelliCenter2 account?

You must change your email ID in the 91 Home app before you hit the Upgrade button in the “We’re Moving” pop-up in the IntelliCenter2 app. If you have already moved from IntelliCenter2 app to the 91 Home app, you must reprogram all your connected pool devices other than your IntelliCenter.

What if I have the same email for the IntelliCenter2 and 91 Home apps?

Once you see the “We’re moving” pop-up in the IntelliCenter2 app, hit Upgrade and follow the instructions. Log out and log back into your 91 Home app. Your IntelliCenter will appear on your dashboard along with any other connected pool products (any house products will appear on the House Dashboard).

What if I have the same email for the IntelliCenter2 and 91 Home apps, but I forgot my 91 Home app password?

Reset your password in the 91 Home app, then log out and log back into your 91 Home app. Your IntelliCenter will appear on your dashboard along with any other connected pool products (any house products will appear on the House Dashboard).

If I have the same email for the IntelliCenter2 and 91 Home apps, will my 91 Home products stay connected to my account?

Connected pool products like the Prowler® 930W Robotic Inground Pool Cleaner or the IntelliFlo3® Variable Speed and Flow pool pump will remain on your 91 Home app account even after you move your IntelliCenter.

What if a dealer owns all the systems they install? Will these systems move along with their account?

The Managed Users function and previous user settings will also migrate to the 91 Home app.

What if I use the IntelliCenter2 website and not the app?

To continue using the IntelliCenter2 website, download the IntelliCenter2 app and follow the steps to move your account to the 91 Home app. Once moved over to the 91 Home app, you can access the app from a mobile device or web application.

What if I skip downloading the IntelliCenter2 app and try to log in to the 91 Home app?

Downloading the IntelliCenter2 app allows both apps to identify the products connected to your profile for a more seamless experience and is the only way to move your account to the 91 Home app.

What if I have already winterized my pool?

If your pool is closed for the winter - don’t worry; you can still move to the 91 Home app. If you prefer to wait until you open your pool, 91 will send you a reminder with instructions for how to move when you’re ready to re-open your pool.

Is the 91 Home app available on the Apple® Watch?

The 91 Home app will be available on Apple Watch® and widget soon.

Need a helping hand?

Our knowledgeable customer service representatives are ready to assist you.

Find A Dealer

Connect with a 91 dealer near you.

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